Return Policy
Return & Refund Policy
At Nanno Fashions, we want every customer to be delighted with their jewellery. If for any reason you’re not fully satisfied, our hassle-free Return & Refund Policy ensures a smooth experience.
1. Returns
· You may return items within 7 days of receiving your order for a refund or exchange.
· To qualify, the item must be unused, in original packaging, and in the same condition as when delivered.
2. Return Process
· To initiate a return, email us at thenannofashion21aug@gmail.com with your order number and reason for return.
· Our team will provide a Return Merchandise Authorization (RMA) number.
· Repack the item securely and ship it back to us.
· Customers are responsible for return shipping costs unless the return is due to an error on our part.
3. Refunds
· Refunds will be processed within 7–10 business days after we receive and inspect the returned item(s).
· Refunds are issued to the original payment method.
· Shipping fees are non-refundable, and in certain cases, a small restocking fee may apply.
4. Exchanges
· Exchanges are available for a different size, color, or style.
· Once we receive and verify the returned item, we will process the exchange.
· Additional shipping charges may apply.
5. Damaged or Defective Items
· If you receive a damaged or defective product, contact us immediately at thenannofashion21aug@gmail.com with photos of the issue.
· We will provide return instructions and arrange a replacement or refund at no extra cost.
· Claims for damaged/incorrect items must be made within 48 hours of delivery.
6. Return Exceptions
· For hygiene reasons, certain items (such as earrings) may not be eligible for return or exchange.
· Products marked as non-returnable on the product page cannot be returned.
7. Return Address
· Nanno Fashions
Ram nagar, Mandoli Road, Shahdara Delhi -110032
8. Policy Updates
We may update this Return & Refund Policy at any time. Any changes will be posted on this page. By making a purchase, you agree to the terms stated above.